rh365 Privacy Policy – What We Collect and How We Keep It Safe

When you register for an account on rh365, we collect the personal details you provide during the sign-up process. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect a copy of any identity verification documents you submit when completing the Know Your Customer process, which is required before withdrawals can be processed. In addition to information you provide directly, we automatically collect certain technical data when you use the platform — including your IP address, device type, browser version, and session activity logs. This technical data helps us keep the platform secure, detect unusual activity, and improve the overall experience for Filipino members. We do not collect any information beyond what is necessary to operate the platform safely and in compliance with applicable regulations.

We may also collect information about how you interact with specific features of the platform, such as which game categories you visit most frequently, how long your sessions last, and which promotions you engage with. This behavioural data is used solely to improve the platform experience and to ensure that the promotions and features we highlight are relevant to your activity. It is never sold to third parties or used to build advertising profiles outside of the rh365 platform. All data collection is conducted transparently and in accordance with the Philippines Data Privacy Act of 2012 and its implementing rules and regulations.

The personal information you provide to rh365 is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the gaming services you have signed up for. Without this information, we would not be able to operate your account securely or process financial transactions on your behalf. We also use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — which are considered essential communications rather than marketing messages.

Where you have opted in to receive promotional communications, we may use your email address or mobile number to inform you about new promotions, VIP tier updates, and platform features that may be of interest to you. You can opt out of these communications at any time by updating your notification preferences within your account settings or by contacting our support team directly. We will never use your personal data for any purpose that is incompatible with the reasons for which it was originally collected, and we will always seek your consent before using your data in any new way that was not covered at the time of collection.

Your data may also be used to fulfil our legal and regulatory obligations, including anti-money laundering checks, responsible gaming monitoring, and fraud prevention. These uses are not optional — they are required by law and are fundamental to operating a legitimate gaming platform in the Philippines. Where we are required to share data with regulatory authorities or law enforcement agencies as part of these obligations, we will do so only to the extent required and will not disclose more information than is strictly necessary.

rh365 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification providers, and technical infrastructure partners. These providers are contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared. We conduct due diligence on all third-party partners to ensure they meet the data protection standards required under Philippine law before any data is shared with them.

In certain circumstances, we may be required to disclose your personal information to government agencies, regulatory bodies, or law enforcement authorities in the Philippines. This would only occur where we are legally obligated to do so — for example, in response to a valid court order, a regulatory investigation, or a request from the relevant gaming authority. We will always aim to notify you of any such disclosure where we are legally permitted to do so. Outside of these specific scenarios, your personal data remains within the rh365 platform and is not shared with any external party without your explicit consent.

The security of your personal information is a top priority for rh365. We use industry-standard encryption protocols to protect data in transit between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted by unauthorised parties. Our servers are hosted in secure data centres with restricted physical and digital access, and all staff who handle personal data are trained in data protection best practices and bound by confidentiality obligations.

We also implement technical safeguards such as firewalls, intrusion detection systems, and regular security audits to identify and address potential vulnerabilities before they can be exploited. Your account is protected by password authentication, and we strongly recommend that you use a unique, strong password and enable any additional security features available within your account settings. If you ever suspect that your account has been accessed without your authorisation, please contact our support team immediately so that we can take swift action to secure your account and investigate the incident. While no system can guarantee absolute security, rh365 takes every reasonable measure to protect your data from unauthorised access, loss, or misuse.

As a registered member of rh365 and a resident of the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You also have the right to access a copy of the personal data we hold about you at any time by submitting a request to our support team — we will respond to such requests within a reasonable timeframe and provide the information in a clear, accessible format.

You have the right to request the correction of any inaccurate or incomplete personal data we hold about you, and we will update our records promptly upon receiving a valid correction request. In certain circumstances, you also have the right to request the deletion of your personal data — for example, if you close your account and there is no longer a legal basis for us to retain your information. Please note that some data may need to be retained for a period after account closure to comply with our legal and regulatory obligations, such as anti-money laundering record-keeping requirements. If you wish to exercise any of your data rights, please contact us using the details provided in the footer of this page and we will guide you through the process.

rh365 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered members through the platform or via the contact details associated with their account. The updated policy will always be available on this page, and the date of the most recent revision will be clearly indicated. Continuing to use the rh365 platform after a policy update has been communicated constitutes your acceptance of the revised terms.

If you have any questions about this Privacy Policy or about how your personal data is handled, the FAQ page contains answers to the most common queries from Filipino members. You are also welcome to reach out to our support team directly using the contact information in the footer below — we are committed to responding to all data-related enquiries promptly and transparently. This Privacy Policy was last reviewed and updated in 2025.